Privacy Policy
Privacy Policy
At Crystal Clear Network Pvt. Ltd., we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and safeguard your data while using our website, applications, and services (referred to as “Crystal Clear Products”).
By registering, using, or purchasing any of our services, you consent to the practices outlined in this policy.
This policy is subject to change due to regulatory, business, or technological updates. We encourage users to review it periodically for the latest updates.
Information We Collect
We may collect the following categories of information to enable seamless service delivery and regulatory compliance:
Personal Information
This includes data that can identify you directly or indirectly, such as:
- Name, contact details, date of birth
- Address (permanent and communication)
- Photograph and identification documents (Aadhar, PAN, Driving License, Passport)
- Transaction history and customer identifiers
- Device and network identifiers (IMEI, IMSI, IP address)
Sensitive Personal Data
Includes:
- Passwords or login credentials
- Bank account or payment card details
- Biometric information
Certain personal and ID documents are mandatory for service registration as per legal requirements. Denial of consent or withdrawal may result in discontinuation of services.
Non-Personal Information
Data that does not directly identify you, such as:
- Session logs, cookies, and browser data
- Device usage patterns, app interactions
- Location data and device information for enhanced service personalization
You may opt out of cookies via browser settings if you wish to restrict web-based tracking.
How We Use Your Information
Your data is used to:
- Verify your identity and manage your relationship with us
- Deliver, maintain, and improve our services
- Process transactions and customer service requests
- Communicate service updates, promotions, and offers
- Customize content, marketing, and advertising to your preferences
- Comply with legal obligations and prevent fraudulent or unauthorized activities
- Perform analytics to enhance user experience and service quality
We prioritize the security of your information and implement industry-standard safeguards.
Sharing of Information
We do not sell or rent your personal information. Data is shared only under the following circumstances:
1. With Our Partners and Vendors
We may share your data with authorized service providers, vendors, and affiliates under strict confidentiality agreements for:
- Payment processing
- Infrastructure and IT support
- Customer service operations
2. Legal and Regulatory Requirements
We may disclose your information:
- To comply with laws or legal processes
- In response to requests from law enforcement or regulatory authorities
- To protect rights, safety, and property of Crystal Clear Network, its users, or partners
3. Business Transfers
In the event of a merger, acquisition, or reorganization, user data may be transferred to the new entity, which will be bound by this Privacy Policy.
4. At Your Request
When you explicitly request sharing your information with a third-party service, such sharing will occur with your consent. Crystal Clear Network Pvt. Ltd. is not responsible for the third party’s use of your data once shared.
Transfer of Information
Your personal information may be transferred to third-party service providers or data processors within or outside India, only when required for delivering services or upon your consent. In such cases, equivalent data protection standards will be ensured.
Data Usage & Control
You have the right to:
- Access and update your personal information
- Withdraw consent at any time (subject to impact on service delivery)
- Request deletion of data no longer required for processing
To raise privacy-related concerns or requests, please contact us at support@crystalclearnetwork.co.in.
Storage, Retention & Security
We implement industry-standard security practices and procedures to ensure the safety of your personal data, including strategic, operational, technical, and physical safeguards. Access to your data is strictly limited to authorized personnel on a need-to-know basis.
Our websites, applications, portals, and network infrastructure are secured to prevent loss, misuse, or unauthorized alteration of your information. Account access and modifications are facilitated via secure systems, with encryption and other security measures applied during storage and transmission.
Most of your data is stored electronically; however, some information may also be maintained in physical format.
In certain cases, we may partner with third parties to collect, process, or store your data always in compliance with applicable laws. These partners are required to meet reasonable security standards to protect your information.
While we take every precaution to secure our platforms, we are not liable for breaches resulting from external factors beyond our control, such as hacking, cyberattacks, natural disasters, or other force majeure events.
Third-Party Websites & Applications
Our platforms may include links to third-party websites or apps, each governed by its own privacy policy. Once you leave our site, the information you provide will be subject to those external policies.
If you request us to share data with a third party (e.g., social login), we will provide a clear notice and obtain your consent before proceeding. Crystalclear Network Pvt. Ltd. will not be responsible for the handling of your information by such third parties.
Access, Correction & Deletion
You are responsible for ensuring that the information you provide is accurate and up-to-date. We will make reasonable efforts to maintain accurate records and provide you access to your personal data, subject to verification and technical feasibility.
You may request access, correction, or deletion of your data by contacting us via our website or support team. However, certain requests may be denied if:
- Required documentation is not provided
- Data retention is mandated by law
- Implementation is technically unfeasible (e.g., backup systems)
- It risks the privacy of other users
Please note, deletion of data or withdrawal of consent may affect your access to our services.
Feedback & Grievance Redressal
We are committed to protecting your personal information. For concerns or feedback, you may contact us at support@crystalclearnetwork.co.in.
Grievance Officer
Name: Crystal Clear Network Pvt. Ltd.
Email: support@crystalclearnetwork.co.in
Working Days: Monday to Friday
Working Hours: 10:00 AM – 6:00 PM
We aim to address your concerns quickly and effectively.
