Terms & Conditions
OUR TERMS & CONDITIONS
Crystal Clear Network Pvt. Ltd. is a licensed provider of high-speed internet and telephony services. By subscribing to our services, you agree to the terms outlined here and on our official website.
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Service Provisioning
● Service activation is subject to technical feasibility and successful payment.
● If service cannot be provisioned, a full refund will be issued.
● Plans, pricing, and entitlements are listed on our website and are subject to change without notice.
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Usage & Equipment
● Services are for personal use only; reselling or unauthorized connections are prohibited.
● All equipment remains company property unless otherwise stated. Customers are responsible for its care and may be charged for damage or loss.
● If hardware is sold, it is non-returnable and not covered by warranty from the company.
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Billing & Payments
● Payments must be made on or before the due date. Late payments incur a fee and may result in service suspension.
● Charges for plans and rented devices are billed in advance; excess usage will be billed later.
● Security deposits may be adjusted against outstanding dues, if any.
● Device rental fees apply even during service inactivity unless returned to the company.
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Termination & Refunds
● Customers may terminate service via written request. Refunds (if any) are issued via cheque or NEFT after adjustment and return of company equipment.
● Subscription fees and one-time charges are non-refundable.
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Service Quality & Liability
● While we strive for consistent service, factors beyond our control may affect quality (e.g., weather, network issues).
● We are not liable for data loss, hardware damage, or service interruptions.
● We make no guarantees regarding service continuity or speed and accept no responsibility for content accessed online.
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User Responsibilities
● Customers must comply with Indian laws including the IT Act, Copyright Act, and other relevant statutes.
● Wi-Fi networks must be registered and authenticated with us before use.
● Customers are responsible for their actions online and will indemnify the company for any misuse.
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Dispute Resolution
● Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with Mumbai as the jurisdiction.
● Pending resolution, service charges must still be paid.
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Modifications
● Terms are subject to change and will be updated on our website. Continued use of our services constitutes acceptance of the updated terms.
Crystal Clear Network Pvt. Ltd.
Committed to protecting your digital experience with transparency and trust.
Contact Information
Head Office:
Khanna Bhawan, Near Monal Public School, Sanjauli, Shimla, Himachal Pradesh – 171006
Corporate Office:
Thakur Vatika, Khalini, Near Hanuman Temple, Shimla, Himachal Pradesh – 171002
